FAQs

• Where can I find a physiotherapist?

  As a patient you have the right to receive physiotherapy at any place you choose. At ProActive Physiotherapy & Sports Injury Clinic, you will receive the highest quality care while achieving the results you need.

  We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff.  We are confident in our ability to help you reach your goals and live a pain-free life.

• What should I know about physiotherapy?

  Physiotherapy is a medical, hands-on approach to relieving pain and restoring function. Physiotherapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians.

  Our physiotherapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

  While every patient’s condition and pain is unique, our physiotherapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels.

  The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

• Do PT treatments hurt?

  Physiotherapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering.

  This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

• Can I benefit from PT treatments?

  Working with you and your doctor, we can discuss your options and help determine if physiotherapy will be the right choice for you. Call us today to discuss your current condition or book an appointment now.

• How can I schedule an appointment?

  Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today or book an appointment.

• Do you treat my condition at your clinic?

  Physiotherapists have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences.

  Our physiotherapists have graduated from accredited physiotherapy programs and are state licensed. Depending on the university, the physiotherapy program is either a masters or doctorate level degree.

  Rest assured, your therapist is well trained to evaluate and treat your condition.

• How long will my appointments take?

  Typically, the first session lasts for 1 hour. Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

• Do I need to wear certain types of clothes for my appointments?

  Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas.

  For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

• Will my insurance cover my appointments?

  Yes, in most cases it does. ProActive Physiotherapy & Sports Injury Clinic will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy.

  For more information, visit our insurance plan page and please do not hesitate to contact our Edmonton, AB physiotherapy office. We do offer different payment options for your convenience.

• Will I start noticing relief right away?

  Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you.

  Your plan of care and number of visits will be determined during your first visit and explained to you by our physiotherapist.

• What is the best payment method for my sessions?

  We accept cash, cheque, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

  Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

• What should I do if I don’t have insurance?

  For patients who do not have insurance, we will work with you to find the best method of payment.

• I’m feeling better but I still want to continue sessions – is that possible?

  Yes, once you have completed your therapy sessions, your therapist will review your continuing home program.

  We can make arrangements to meet you at your gym to work with you on determining what equipment may be beneficial, and what exercises would be helpful in your continued recovery.

• I want to come prepared for my first appointment – what should I do?

  Please have your prescription (Not Mandatory) and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

  To bring on your first visit:

  • Insurance information (we will make a copy of your card).
  • A prescription (if your insurance company needed) for physiotherapy from your referring physician or GP.
  • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
  • Print out the patient forms, fill them out, and bring them with you. If you are unable to do this, please allow for extra time to fill these out upon your arrival.
  • Please wear comfortable clothing that allows easy access to your problem areas.
  • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.